Customer Care

In some cases, a parcel shelf may not be sold with the car, we can check using images of the car from the advert. All our cars are priced according to age, mileage and condition of the vehicle.
Please email our Customer Support team on aftersales@pcskettering.co.uk or aftersales@pcsderby.co.uk

Before contacting us, please check whether this document is listed on the Handover Checklist that you signed at collection. We pass on all documents we receive when we acquire the car. If you believe a document is still missing, then please email our Customer Support
team on aftersales@pcskettering.co.uk or aftersales@pcsderby.co.uk

We pass on all items we receive when we acquire the car. If your Sat Nav is missing the card, then please email the Customer Support team on aftersales@pcskettering.co.uk or aftersales@pcsderby.co.uk

Before contacting us, please check whether the manual was provided by the Handover colleague at collection. We pass on all documents we receive when we acquire the car. If you believe a document is still missing, then please email our Customer Support team on aftersales@pcskettering.co.uk or aftersales@pcsderby.co.uk

You will have been shown the locking wheel nut key on Handover and signed the check sheet. Usually, the key is left in the glove box of the car. If you believe it is still missing, please contact our Customer Support team by email on aftersales@pcskettering.co.uk or aftersales@pcsderby.co.uk

In some cases, floor mats may not be sold with the car or may be in a poor condition. If this is the case, we will place the good mats in the boot so you may use them if you wish to or replace at your own expense.

Please email the Customer Support team on aftersales@pcskettering.co.uk or aftersales@pcsderby.co.uk to tell us about your issues and to allow us the opportunity to address your concerns.

The Customer Support team are open Monday to Friday 9am to 6pm.

It is important that you contact us before any repair work is started. To report a fault or potential fault, to arrange a repair or service booking please contact the Customer Support team on aftersales@pcskettering.co.uk or aftersales@pcsderby.co.uk

If a repair is required to your car that is not covered under your statutory protection and the fault
occurs within 90 days or 3,000 from collection as stated on your handover checklist, then you are
entitled to a free of charge repair, unless it is a serviceable item and it is not excluded as detailed
below (a)
We will be making a booking at a convenient time to inspect and diagnose the fault.
If the vehicle has a breakdown after 30 days since purchase and cannot be driven to us, we have no
provision for recovery. The responsibility for recovery is with the owner of the vehicle. If you bought
an extended warranty breakdown is included so, please refer to them to arrange recovery.
(a) 90 days, 3000 Miles Premier Car Supermarket Warranty exclusions:
i. A part that is covered under manufacturer or third-party warranty.
ii. All bodywork, interior/exterior trim, paint, glass (including heating elements) weather strips,
rubber seals, upholstery, carpets, wiper arms/blades, wheels, wheel alignment and
balancing, tyres.
iii. Brake discs, brake pads, brake linings/shoes.
iv. Working materials (such as oil) – unless required to be replaced due to the failure of a
covered part.
v. Electrical accessories – bulbs, lamps/lenses, and fuses.
vi. All batteries, inclusive of the key battery.
vii. Clutch – where condition or fault is due to the clutch being burnt out or wear and tear.
viii. Only the named person and vehicle stated on the sales invoice will benefit from cover and
there is no provision for cover to be extended, transferred, or assigned.
ix. We are unable to offer assistance on this warranty for vehicles outside of the UK, and if your
vehicle is outside the UK and requires repair it is not covered.
(b) We will not be liable for any damage arising from intentional misuse or improper acts, operator
neglect or failure by the owner to keep the vehicle in a safe and roadworthy condition. Damage
resulting from mis-fuelling or contaminated fuel or modifications made to the vehicle during your
ownership.
(c) We reserve the right to use reconditioned parts to complete any agreed repair.
(d) There is no guaranteed provision made for a courtesy vehicle whilst your vehicle is undergoing
investigation, diagnosis, or repair.

All cars are sold with one working key. If you are passed two keys on handover the second is a spare and may need recoding.